COMODO – Refund, Exchange, Warranty & Terms of Sale
At Comodo, we are committed to providing high-quality furniture and an exceptional shopping experience. By placing an order through our website or showroom, you acknowledge that you have read, understood, and agreed to the following Refund, Exchange, Warranty, and Terms of Sale.
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1. Order Confirmation & Cancellation
* Orders may be cancelled free of charge within 24 hours from the time of order confirmation.
* Once production has started, customized or made-to-order products cannot be cancelled.
* Any deposit paid after production has started is non-refundable.
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2. Made-to-Order Products
Most Comodo products are manufactured specifically for each customer after the order has been confirmed.
For this reason, made-to-order or customized products cannot be returned, exchanged, or cancelled except in cases of verified manufacturing defects covered under this policy.
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3. Product Inspection Upon Delivery
The customer must inspect the product carefully upon delivery while the delivery representative is present.
The delivery representative will open the packaging so the customer can inspect:
* Product condition
* Manufacturing quality
* Visible damage
* Missing parts
* Correct model
* Correct color
* Correct size
If the customer signs the delivery confirmation or accepts the product after inspection, the order will be considered delivered in good condition and free from any visible defects or shipping damage.
If the customer chooses not to inspect the product during delivery, the order will still be considered accepted in good condition.
Visible issues reported after acceptance cannot be claimed under this policy.
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4. Return Policy
Returns are accepted only if:
* An incorrect product was delivered.
* The product arrived with verified shipping damage.
* A confirmed manufacturing defect exists that cannot reasonably be repaired.
Returns will NOT be accepted for:
* Change of mind.
* Personal preference.
* Color preference.
* Fabric preference.
* Wood grain preference.
* Incorrect measurements selected by the customer.
* Products that fit differently than expected.
* Customized or made-to-order products.
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5. Exchange Policy
Products may only be exchanged when:
* The wrong item was delivered.
* A manufacturing defect has been confirmed.
* The product cannot be repaired to Comodo’s quality standards.
Whenever possible, Comodo reserves the right to repair the product or replace only the defective component rather than replacing the entire product.
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6. 3-Year Limited Manufacturing Warranty
All Comodo furniture includes a 3-Year Limited Manufacturing Warranty, beginning on the delivery date.
This warranty covers manufacturing defects affecting:
* Wooden frame
* Structural components
* Internal construction
* Joinery
* Manufacturing workmanship
* Factory material defects
If a manufacturing defect appears during the warranty period:
* The customer should contact Comodo immediately after discovering the issue.
* Photos and videos may be requested.
* A technical inspection may be scheduled.
* If approved, Comodo may repair the product, replace the defective part, or replace the entire product if repair is not reasonably possible.
The final decision regarding repair or replacement remains solely at Comodo’s discretion.
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7. Warranty Exclusions
The warranty does NOT cover:
* Normal wear and tear.
* Scratches.
* Stains.
* Burns.
* Cuts.
* Fabric stretching.
* Cushion softening from regular use.
* Color fading.
* Water damage.
* Excessive humidity.
* Heat damage.
* Direct sunlight exposure.
* Pet damage.
* Child-related damage.
* Accidental damage.
* Improper cleaning.
* Misuse.
* Abuse.
* Negligence.
* Commercial use unless approved by Comodo.
* Unauthorized repairs or modifications.
* Damage occurring after moving or transporting the furniture.
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8. Natural Materials
Wood, veneer, marble, leather and fabrics naturally vary in:
* Grain
* Texture
* Veining
* Color
* Pattern
These variations are normal characteristics of natural materials and are NOT considered manufacturing defects.
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9. Handcrafted Furniture
Many Comodo products are handcrafted.
Minor variations in:
* Dimensions (±2 cm)
* Stitching
* Upholstery alignment
* Wood grain
* Finish
are considered normal production tolerances.
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10. Product Images
Product images are provided for illustration purposes.
Actual colors may vary slightly due to:
* Screen settings
* Photography
* Lighting
* Natural material variations
These differences are not considered manufacturing defects.
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11. Customer Responsibilities
Before placing an order, customers are responsible for:
* Reviewing product dimensions.
* Measuring their available space.
* Ensuring products fit through entrances.
* Ensuring products fit through elevators.
* Ensuring products fit through staircases.
* Ensuring products fit through hallways.
* Ensuring products fit through room doors.
Failure to verify measurements does not qualify for cancellation, return, exchange or refund.
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12. Delivery
Delivery dates are estimated.
Unexpected delays may occur due to:
* Manufacturing schedules
* Logistics
* Traffic
* Weather
* Supplier delays
* Government restrictions
* Force majeure
Such delays do not qualify for compensation or cancellation.
If the customer postpones delivery after the order is ready, Comodo reserves the right to charge storage or re-delivery fees.
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13. Delivery Access
If delivery requires:
* Crane services
* Furniture lifting
* Additional manpower
* Special equipment
because of limited access, all additional costs shall be the customer’s responsibility.
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14. Storage Fees
Orders not accepted within 14 days after becoming ready for delivery may incur storage fees.
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15. Pricing
Prices may change without prior notice.
Confirmed orders will not be affected by future price changes.
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16. Promotions
Only one promotion or discount may be applied per order unless otherwise stated.
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17. Product Availability
Product availability may change without prior notice.
Comodo reserves the right to discontinue products at any time.
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18. Refund Process
If a refund is approved:
* Refunds will be issued using the original payment method whenever possible.
* Processing times depend on banks and payment providers.
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19. Limitation of Liability
Comodo’s maximum liability shall be limited to:
* Repairing the product.
* Replacing the product.
* Refunding the purchase price where applicable.
Comodo shall not be liable for any indirect, incidental, special, or consequential damages.
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20. Warranty Claims
Customers requesting warranty service may be required to provide:
* Order number
* Proof of purchase
* Photos
* Videos
* Product inspection access
Warranty claims submitted without proof of purchase may be rejected.
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21. Acceptance of Terms
By placing an order through Comodo’s website or showroom, the customer confirms that they:
* Have reviewed the product specifications.
* Have verified all measurements.
* Understand the delivery requirements.
* Have read and accepted this Refund, Exchange, Warranty & Terms of Sale.
* Agree to comply with all policies stated above.
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Contact Us
For warranty claims, exchanges, returns or general inquiries, please contact Comodo Customer Support with your order number and a description of your request.